The House
Getting hold of us
Two addresses, so your message reaches whoever can actually answer it. Write to either and we will read it.
General enquiries
hello@soulfables.coAnything about the House itself — writing for us, permissions, press, or a question that does not fit anywhere else.
- Writing for Soulfables
- Permissions and reprints
- Press and partnerships
- Something you would like to tell us
Orders and books
support@soulfables.coAnything to do with something you have bought — a missing download, a file that will not open, a receipt, a refund.
- A book has not arrived
- A download link has expired
- A file will not open on your reader
- Receipts, refunds and payment questions
Before you write
- A book I bought is not in my library
- Books appear the moment payment clears, under the email you used at checkout. If you bought as a guest, create an account with that same address and it will be waiting. Open your library
- A download link stopped working
- Download links are deliberately short-lived, so an old one will refuse. Open your library and start the download again — a fresh link is made each time. Open your library
- I want to write for Soulfables
- Write to hello@soulfables.co and tell us what you are working on. Writers are given an account and a template; anything written comes to the House before it goes out.
- How do I stop the Weekly Letter?
- Every letter carries an unsubscribe link at the foot. It takes effect immediately and does not touch your account or anything you have bought. The Weekly Letter
- What do you keep about me?
- Your email, what you have read and kept, and whatever you write in the journal. Journal entries are private — no member of staff can read them, and no database policy grants that. Privacy
The lamp will be here when you return.