The House

Digital Products

Last changed 21 September 2026. The short version: you get the book the moment you pay, it stays in your library, you may download it as often as you like for yourself, refunds are possible within seven days of purchase, a change of mind only if you never downloaded it, and the price you see includes VAT.

Who is selling

Soulfables sells the books in the Bookshop. Questions about a purchase go to support@soulfables.co, with your order reference.

What you are buying

A digital book: the files in the formats listed on its page, usually PDF and EPUB, and a personal licence to read them. You are not buying a printed copy, and you are not buying the right to pass the files on. A bundle is the same, several times over. A deck of reflection cards is a printable file and is treated exactly like a book.

When you get it

The moment your payment clears. The book is placed in your library at once, in every format it comes in, and a receipt is sent to the address you gave. If you bought without an account, the book is tied to that email address; make an account with the same address later and it will be waiting.

If the payment clears and the book does not appear within a few minutes, write to support@soulfables.co with the order reference from your receipt. That is a fault on our side and we fix it first.

Downloads

As often as you like, for as long as the House stands. There is a sensible ceiling on how many downloads one account can start in an hour, there to stop a leaked link from being used as a public copy, and it is far above anything a reader would reach. Each download is noted — which file, when, and to where — as the privacy page explains.

Your licence

• You may read the book on any device you own, keep copies for your own use, print a deck for your own table, and quote short passages with attribution.
• You may not sell, lend, give away, share or publish the files, remove the copyright notice, or use the text to train software.
• The words stay the author’s. A purchase does not transfer copyright in any story, cover or design.

The right to withdraw

Under European consumer law you may normally withdraw from a distance purchase within a set period. For digital content that right ends once delivery has begun with your agreement. That is why the checkout asks you to tick that you want the book delivered straight away and understand that the legal right no longer applies. In its place the House gives the seven days set out above. The tick is recorded with your order, together with the version of this page you accepted.

Refunds

• Something is wrong with what you received. A file that will not open, a book that is not what its page described, a format that is missing. Write to support@soulfables.co, or ask from your receipt, within seven days of purchase. We put it right first, usually with a corrected file. If we cannot, we refund the purchase in full.
• You changed your mind. Within seven days of purchase, if you have not downloaded any file of the book, we refund it in full on request. Once a file has been downloaded, a change of mind is no longer grounds for a refund.
• You bought the same book twice. Refunded, if you ask within seven days of the second purchase.
• Residency. Renewals and cancellation are described in the terms.

A refund goes back the way the payment came, through PayPal, and usually shows within a few days. A refund removes the book from your library. Your receipt then shows the refund, on your orders page.

Prices and VAT

The price shown is the price charged, in the currency shown, and it includes VAT wherever VAT applies. There are no fees added at checkout. Your receipt states the total paid and, where Soulfables is registered for VAT, its VAT number. Payment is taken by PayPal; the House never sees or stores card or bank details.

Narration

Stories in the library may be read aloud by a generated voice, and are labelled as such. A narration is part of reading a story on the site; it is not a product, it is not included in a book’s files, and it is not the same thing as a recorded edition, which would be offered and described separately.

Changes

When this page changes in substance, the date at the top changes with it. What you accepted at the time of a purchase is recorded with that order and is what applies to it.